Help Centre

Frequently Asked Questions

Everything you need to know about Filbit — from signing up to cashing out. Tara, let's get your questions sorted!

Why Filipinos Trust Filbit

Here's a quick look at what makes Filbit the go-to platform for online betting in the Philippines.

Licensed & Regulated

Filbit operates under a legitimate gaming licence, so your funds and personal info are protected every time you play.

Mobile-First Experience

Whether you're riding the MRT or chilling sa bahay, Filbit runs smoothly on any Android or iOS device — no app download needed.

GCash & Maya Ready

Fund your Filbit account in seconds using GCash, Maya, GrabPay, or any major Philippine bank — no credit card required.

Sports & Casino in One

Bet on Pacquiao-level boxing bouts, ML tournaments, live roulette, and more — all inside one Filbit account.

24/7 Customer Support

Our support team is always on standby — day or night, weekends, even holidays. Just reach out and we'll sort it out agad.

Sulit Bonuses

New member welcome bonus, reload promos, cashback deals — Filbit rewards you for playing. Check the promotions page regularly.

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All Your Questions, Answered

Browse by category or scroll through — everything about Filbit is right here.

Registering at Filbit is quick and easy. Head over to our Register page, fill in your name, mobile number, and a secure password, then confirm your details. The whole process takes less than two minutes. You need to be at least 21 years old to open an account, in line with Philippine gaming regulations. Once you're in, you can start exploring all the games and betting markets right away.

Filbit uses a standard KYC (Know Your Customer) process to keep the platform safe for everyone. You'll need a valid government-issued ID — a Philippine National ID, passport, driver's licence, or SSS/GSIS ID all work. A selfie with your ID alongside a short liveness check is also required. Verification is usually completed within 24 hours. We highly recommend completing this step early so there are no delays when you cash out.

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your Filbit account. You'll receive an OTP or reset link within a few seconds. Follow the instructions and create a new password. If you're still locked out after that, contact our 24/7 support team and we'll get you back in agad.

No — each player is allowed one account only. Creating multiple accounts is a violation of Filbit's Terms and Conditions and may result in permanent suspension of all accounts involved. If you suspect someone else is using your personal details to register, please contact support immediately so we can investigate and secure your account.

You can update your contact number, email, and address from your account settings after logging in. Changes to your legal name or birthday may require additional verification to prevent fraud. Just reach out to our support team with supporting documents and they'll assist you right away.

Filbit supports a wide range of Philippine payment methods so you can fund your account the way that's most convenient for you. These include GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay, PESONet, as well as online banking via BDO, BPI, and UnionBank. You can also use your Visa or Mastercard debit or credit card. All transactions are processed in Philippine Peso (₱). See the Deposit and Withdrawal page for complete details.

The minimum deposit at Filbit is ₱100 — so even if you're just starting out or testing the waters, it's super accessible. There's no maximum cap on deposits, though your e-wallet or bank may have its own daily transaction limits that apply on their end.

Filbit processes most withdrawal requests within 1–3 business hours for GCash and Maya. Bank transfers via InstaPay are typically credited within the same business day, while PESONet transfers may take up to one banking day. The minimum withdrawal amount is ₱200. Your account must be fully verified before any withdrawal can be processed — so if you haven't completed KYC yet, do it now!

Filbit does not charge any internal processing fees for standard deposits and withdrawals. However, your bank, e-wallet provider, or card issuer may apply their own transaction fees depending on the method you use. Always check with your provider first to avoid any surprises on your end.

First, wait at least 15 minutes as some banking channels have slight delays, especially during peak hours or long weekends. If it still hasn't reflected, take a screenshot of your transaction confirmation from your e-wallet or bank app and send it to our support team. Include your Filbit username and the exact amount sent. Our finance team will trace the transaction and credit it to your account as soon as possible.

Filbit covers a huge range of betting markets that Filipinos love. You can bet on boxing events — including big Filipino fights — as well as MMA and UFC bouts. For casino fans, there's live roulette, card games like baccarat and poker, and a full online casino section. Esports fans aren't left out either — you can bet on Mobile Legends, Valorant, and other titles at our Esports Betting section. Laro na!

Live betting at Filbit lets you place wagers on events that are already in progress. Odds update in real time based on what's happening in the game or fight. For example, if a boxer gets knocked down in the second round, the odds shift immediately. It's an exciting way to bet if you're watching the action live. Just make sure your internet connection is stable so you don't miss a beat.

The minimum bet varies by game and market type. For most sports betting markets, the minimum is ₱20. Casino table games typically start at ₱10 per round. Slot games may go even lower depending on the title. These low minimums make Filbit accessible even for casual players who just want to enjoy the fun without risking too much.

Generally, bets placed at Filbit are final once confirmed. This is standard practice in online betting. The exception is if an event is cancelled, postponed, or deemed void by the organiser — in those cases, your stake is returned to your Filbit wallet automatically. If you believe a bet was placed by mistake or due to a technical issue, contact support right away with your bet ID and we'll look into it.

Yes! Filbit is fully optimised for mobile browsers. The site loads quickly and is easy to navigate on both Android and iPhone devices. You don't need to download any app — just open filbit.best in your mobile browser and you're good to go. All features, including live betting, deposits, and withdrawals, are available on mobile. It's built for the on-the-go Filipino lifestyle.

New members at Filbit are welcomed with a generous sign-up bonus on their first deposit. The exact amount and percentage may vary depending on current promotions, but typically you can expect a bonus of up to ₱5,000 matched on your first qualifying deposit. Check the promotions section in your account dashboard for the most up-to-date offers after you register.

Wagering requirements (also called rollover or turnover requirements) mean you need to bet your bonus a certain number of times before you can withdraw any winnings from it. For example, a 10x wagering requirement on a ₱500 bonus means you need to place a total of ₱5,000 in bets before the bonus converts to real, withdrawable cash. These requirements protect the fairness of the promotion for everyone. Full terms are always shown clearly when you claim any Filbit bonus.

Yes, Filbit runs a referral programme for existing members. When you invite a kabayan to register using your personal referral link and they complete their first qualifying deposit, you both receive a reward. Rewards are credited automatically to your Filbit wallet. Log in and head to the "Refer a Friend" section in your account to find your unique link and see the latest referral bonus amounts.

Bonuses are usually credited automatically within minutes of meeting the qualifying conditions. If yours hasn't appeared, it could be because: (1) your deposit didn't meet the minimum qualifying amount for the promo, (2) you didn't opt in to the promotion before depositing, or (3) the promotion had already expired. Contact our support team with your deposit receipt and they'll sort it out for you right away.

Yes. Filbit is a licensed and regulated online gaming platform operating in full compliance with applicable Philippine gaming laws. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers. We also employ two-factor authentication (2FA) options and regular security audits to ensure your account and funds remain safe at all times.

To enable 2FA, go to your account settings after logging in and select "Security." Toggle on two-factor authentication and choose your preferred method — either SMS OTP to your registered mobile number or an authenticator app like Google Authenticator. We strongly recommend enabling 2FA to add an extra layer of protection, especially if you store significant funds in your Filbit wallet.

Filbit takes responsible gaming seriously. We offer deposit limits, session time reminders, cool-off periods, and self-exclusion options. If you ever feel like your betting habits are becoming problematic, please visit our Responsible Gaming page for resources and self-help tools. You can also reach out to support to set restrictions on your account. Gaming should always be fun — let's keep it that way.

If you suspect unauthorised access to your Filbit account, change your password immediately via the Login page using the "Forgot Password" option. Then contact our 24/7 support team right away — we can temporarily lock your account and investigate any suspicious activity. Please also check whether the same credentials are used on other platforms and update those too.

Filbit does not sell or share your personal information with unauthorised third parties. Data may only be shared with our licensed payment partners and regulatory bodies when legally required. For full details on how we collect, store, and use your data, please read our Privacy Policy.

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